Terms & Conditions:



BOOKING PROCEDURES

Thank you for your interest in booking a safari with Desna Safaris. Please read the below booking terms and conditions acknowledgement carefully. Please note that travel arrangements are not confirmed until stated so in writing by Desna Safaris.


PRICES AND ARRANGEMENTS

Tour prices are per person, double occupancy except where indicated. Prices are quoted in US Dollars and may be modified due to unexpected significant external factors not forecast. Desna Safaris is under no obligation to give a breakdown in costs of any journey.


Any modifications to an itinerary, including dates or number of people traveling, will require a revised proposal, which may affect the cost of the tour. If you request any amendment to your arrangements or accommodation after the commencement of your travel, Desna Safaris and their agents will do their best to implement it, but we cannot guarantee that it will be possible. In the event of such an amendment being made you will be liable for any cancellation/retention charges that may be levied for the previously booked service and for any costs incurred by Desna Safaris and their agents in attempting to secure any revised arrangement.


Desna Safaris reserves the right to modify program itineraries, including arranged sightseeing, and substitute accommodations, including vessels and trains, at any time due to circumstances amounting to “force majeure” or similar reasons beyond our control. Every effort will be made to operate itineraries as planned, but alterations may occur after the final itinerary has been issued. All scheduled sightseeing has been confirmed in advance, but venues including wildlife reserves, museums and other points of interest can change their hours of operations at short notice. In such cases we will offer comparable alternative arrangements. Desna Safaris will not be liable to reimburse additional expenses undertaken by the client in preparation for the tour. These include and are not limited to international tickets, used mileage awards and fees, etc.


AIR TRANSPORTATION

It is the responsibility of the guest to arrange international flights or Desna Safaris can refer you to its preferred supplier. Internal flights on safari/tour must be purchased through Desna Safaris.


TRAVEL INSURANCE

We strongly recommend that you should protect your travel investment with trip insurance and emergency assistance. Please contact us for details.


PASSPORTS, VISAS AND YOUR RESPONSIBILITIES

U.S. citizens require a passport with at least six months validity beyond completion of travel. Visas may be required. Non U.S. citizens should consult with the appropriate Consulates and Embassies. It is the responsibility of the guest to secure the proper documentation prior to joining the tour. All guests are advised to check with the appropriate government authority to determine the necessary documents. If you do not have proper documentation, you may be refused boarding or disembarked from a vessel, without Desna Safaris being liable for refund, payment, compensation or credit of any kind. You will be subject to any fine or other costs incurred by Desna Safaris, which result from improper documentation or noncompliance with applicable regulations.


Please contact our partner, VisaCentral for easy, efficient passport and visa processing. Call 800-929-2428 and reference Desna Safaris’ Account Number 101994 or visit our website: www.desnasafaris.com


It is the responsibility of the guest to become informed about the most current travel advisories and warnings by referring to the U.S. State Department’s travel website at www.travel.state.gov or by phone at 1-888-407-4747. In the event of an active State Department Travel Warning against travel to the specific destination location/s of the trip, should The Traveler still choose to travel, notwithstanding any travel advisory or warning, The Traveler assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.


CHILD POLICY

There is no minimum age is required unless noted on the itinerary. An adult must accompany all children under age 18. Some activities contained within an itinerary may have a different age restriction than the overall minimum age requirement. Details will be provided at the time of booking.


INCLUDED IN YOUR JOURNEYS

Your journeys generally includes all accommodations, meals as described, English speaking guides and/or a Tour Escort and sightseeing as noted in the itinerary except for shared excursions from safari camps/lodges, cruise vessels and trains; park and entrance fees; arrival and departure transfers; local bottled water during sightseeing; and hotel taxes.


NOT INCLUDED IN YOUR JOURNEYS

Your Tour Price generally excludes international airfare and internal airfares unless otherwise noted; personal expenses such as laundry, drinks with meals or otherwise, incidentals, communication charges, Internet access; all gratuities; meals other than those specified in the itinerary; costs of obtaining passports or visas; reciprocity and other border fees; airport departure taxes, unless otherwise noted; optional excursions; excess baggage charges, and deviations from the tour.



RESERVATION AND PAYMENT

A deposit of $500 per person or 20% of the total land cost is required at the time of booking. Additional deposits may be required. The balance of the cost must be paid 90 days before you travel. Payment must be made to Desna Safaris in Tampa, Florida. If the final payment is not received on time, Desna Safaris reserves the right to treat the booking as cancelled by you and levy cancellation charges. The full amount must be paid when you make the booking, if you book your travel within 90 days of departure.


On receipt of your correct deposit and reservation form, we will book your arrangements and issue a Confirmation Invoice.  A contract will come into existence on the date on which we issue a Confirmation Invoice. When you make a booking you are confirming that you are at least 18 years of age and that you understand our booking conditions and have accepted our terms & conditions on behalf of yourself and all members of your party. All contracts with Desna Safaris are subject to these booking conditions.


CANCELLATION

Please note that deposits are non-refundable. Cancellations must be received in writing and no cancellation shall be confirmed unless and until such time as it has been acknowledged and accepted by Desna Safaris, in writing, and shall always be subject to the applicable cancellation policy. The cancellation charges are as follows unless otherwise stated:


Days Before Departure                 Total Travel Program Cost Lost

Before 90                                       your deposit plus any non-refundable payments

90 to 61                                         25%

60 to 31                                         50%

30 to Day of Departure                    100%


UNUSED SERVICES There is no right to a refund for any unused services. No refund can be made on lost, mislaid or destroyed travel tickets or vouchers.


LIMITS ON DESNA SAFARIS’ RESPONSIBILITY

Desna Safaris does not own or operate any entity that provides goods or services for your tour. Desna Safaris makes arrangements with airlines, hotels and other independent parties to provide you with the travel services you purchase. All such persons and entities are independent contractors. As a result, Desna Safaris is not liable for any negligent or willful act of any such person or entity or of any third person. In addition and without limitation, Desna Safaris is not responsible for any injury, financial or physical loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services, whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.


When you travel with an airline the Conditions of Carriage of that airline will apply. These conditions are the subject of International Agreements and may limit or exclude liability. Your travel agent or airline can advise you of these conditions.


There are many inherent risks in adventure travel of the type involved here, which can lead to illness, injury or even death. These risks are increased by the fact that these trips often take place in remote locations, far from medical facilities. Guest assumes all such risks associated with participating in these trips.


We do take all reasonable steps to insure that organizations providing services maintain standards, which are acceptable within the norm in each locality. The information provided to you has been compiled with all reasonable care, is accurate to the best of our knowledge and is given in good faith.


All services are subject to the laws of the countries in which these services are rendered.


ARBITRATION AGREEMENT

Venue for all claims or disputes shall be exclusively in Hillsborough County, Florida, U.S.A., whose Courts, using Florida Law, shall have exclusive jurisdiction. Damage claims against Desna Safaris shall be limited to the value of the particular item in dispute and not for any incidental, consequential, or special damages. Desna Safaris assumes responsibility for representations it makes, but not for those made by others and including, but not limited to, any employee of Desna Safaris or independent travel agent. Payment for reservations on any Desna Safaris travel arrangements shall constitute consent to all the provisions in the Booking Conditions published herein and is binding on all travel participants.

  M-F: 9:00-5:30 EST

Toll free: 888-5-SAFARI

e-mail: tours@desnasafaris.com